Reference

rajalotre online Privacy Policy for Your Account

Our Privacy Policy explains how we collect, use and protect the details linked to your rajalotre online account, including login records, device data and DANA, OVO, GoPay or…

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PRIVACY HELP PATH

Where to Ask About Your Privacy Policy

A direct contact route helps you resolve a privacy question without repeating your account story. We ask you to use the account help path shown after login, especially when your request concerns a payment reference, device record or identity check. Include only the details needed to locate your account, and never send a full password or wallet PIN.

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Account help

Use the account help channel for questions about this Privacy Policy, stored profile details, login records or the steps needed to request a correction.

Cashier path

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, use the cashier support path so we can match your question to the correct transaction.

Access request

Ask for a copy, correction or deletion assessment through support. We may request an account step to confirm that the request comes from you.

DATA HANDLING

What We Do With Your Account Data

We keep the Privacy Policy practical by linking each data use to an account task you can recognise.

Collection at account opening

When you open an account, we collect the details needed for account access and verification.

Wallet and transfer matching

A DANA, OVO, GoPay or QRIS reference helps us identify a payment request.

Cookies on your device

Cookies can preserve session settings and help us understand whether a sign-in request belongs to the same browser.

Security checks

We compare login, device and account signals when activity looks unusual.

Retention choices

We remove or anonymise data when it is no longer needed for the stated account, security, legal or dispute purpose…

Requests and corrections

You can ask what account data we hold, request a correction, or ask whether deletion is possible.

Privacy Policy Answers for Indonesia Accounts

These answers focus on the questions we expect you to ask before opening an account or sending a wallet request. They explain the practical route for data access, corrections, cookies, security and local availability, while the full Privacy Policy remains the reference for your account.

It covers account details, verification information, login and device records, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account requests.

Device and session signals help us recognise sign-in patterns, investigate unusual access and keep your account session working. We may ask for an account verification step before discussing sensitive records.

Yes. Use the account help path to ask for a copy of data linked to your profile. We may confirm your identity first, then explain the available records and any lawful restriction.

Send a correction request through support and identify the account field that needs changing. We may compare the request with your verification record before updating profile or payment-related details.

We use DANA and QRIS references to match a payment request with your account and check its status. We do not need your wallet PIN for this process, so keep that secret.

Yes. Your mobile or desktop browser includes settings for accepting, removing or blocking cookies. Blocking some cookies may affect sign-in continuity, so review the result before changing your preference.

The policy is available for you to read, but account access and related services depend on local law. Some services may only be available where local law permits, including in Indonesia.

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